Privacy Policy

This Privacy Policy explains how we collect, use, and protect information when you use Sajilo Hostel's website, application, and related services (the “Service”).

By using the Service, you agree to this Privacy Policy.

1. Information We Collect

We collect information needed to provide and improve the Service.

a. Information You Provide

• Account details (name, email, phone number)
• Hostel details (hostel name, address, rooms, pricing)
• Resident and staff records entered by you
• Payment and billing information
• Messages, inquiries, or support requests

b. Information Collected Automatically

• Device and browser information
• IP address and approximate location
• Usage data (pages visited, features used)

2. How We Use Information

We use your information to:

• Provide and operate the Service
• Create and manage accounts
• Process subscriptions and payments
• Send system emails and notifications
• Provide customer support
• Improve system performance and reliability
• Comply with legal requirements

We do not sell your personal data.

3. Hostel & Resident Data

Data related to residents, staff, payments, and operations is entered and controlled by the hostel using the system.

• You retain ownership of this data
• We process it only to provide the Service
• Access is restricted based on user roles and permissions

4. Data Sharing

We may share information only when necessary:

• With trusted service providers (hosting, email, payment processing)
• To comply with legal obligations
• To protect the rights and safety of users or the system

We do not share data for advertising purposes.

5. Data Security

We take reasonable steps to protect your data, including:

• Secure servers and encrypted connections
• Access controls and authentication
• Regular system updates and monitoring

No system is 100% secure, but we actively work to protect your information.

6. Data Retention

We retain data:

• As long as your account is active
• As required to provide the Service
• As required by law

Upon account termination, data handling follows our internal retention and deletion policies.

7. Cookies & Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Improve user experience
• Understand how the Service is used

You can manage cookies through your browser settings.

8. Your Rights

You may:

• Access and update your account information
• Request correction of inaccurate data
• Request deletion of your account (subject to legal or operational limits)

To make a request, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page. Continued use of the Service means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Website: https://sajilohostel.com